We at I-Rentals Australia recognise the importance of protecting your personal information. This privacy policy explains how I-Rentals protects your privacy and summarises how it collects, uses and discloses personal information about you.
What personal information does I-Rentals Australia collect about me and how does it collect it?
When you rent a vehicle from I-Rentals Australia , we need to collect certain information from you. The service you use will determine what information we collect from you. That information may include your:
- name;
- address;
- contact telephone number(s);
- contact facsimile number(s);
- date of birth;
- driver’s licence number;
- frequent traveller program number;
- car preference;
- debit or credit card number and expiry date;
- e-mail address;
- company name and employee number; and
- contact details of individuals who can provide professional and personal references.
In certain circumstances, we may collect sensitive information about you. For example, we may collect information about your membership of a professional association in order to provide you with the correct discount for our services. Sensitive information under the Privacy Act includes information about an individual’s membership of a professional or trade association. We will only collect sensitive information about you with your consent or otherwise in accordance with the law.
We will also record information about where you collected the car and the date, time and location of its return.
How we collect the information will depend on how you use our services. We may collect information directly from you by telephone, fax, e-mail, over the counter, your completion of an application or enrolment form, or through our Internet based service. We may also collect information about you indirectly though a travel agent, a corporate program or through one of our partner programs.
You can choose not to provide some of your personal details but this may prevent us from providing our services to you or limit our ability to provide you with the level of service that you would normally expect from us.
The Use of Cookies
We may send cookies (pieces of programming) to your computer when you visit our website at www.i-rentals.com.au. Cookies can be stored on your hard drive or other storage device (persistent cookies) or in memory (session cookies). Cookies enable us to enhance the web offerings to you and to optimise your online experience. We will not collect any of your personal information with our cookies or match them to your identity unless required by law.
We may also allow third parties (such as Google Analytics) to collect statistical data from our site using their persistent cookies. However these cookies do not capture information that can personally identify you. They are simply used to measure the effectiveness of our site.
How is my personal information used or disclosed by I-Rentals?
We strive to ensure a stress-free rental experience and we are dedicated to building a rewarding and lasting relationship with every customer. In order to provide the level of service we believe you expect from us, we may use and disclose your personal information to:
- provide the services that you request;
- do all things necessary to administer those services;
- research, develop, manage, protect and improve our services;
- conduct customer satisfaction surveys and inform you of any improvements that we have made to our services; and
- maintain and develop our software and other business systems.
We may disclose your personal information to third parties including:
- other members of the I-Rentals Group;
- your company or organisation if you use our services under a corporate account;
- one of our program partners if you are a member of their frequent traveller program and you have asked us to send them details of your rental agreement with us;
- our contracted service providers (including our market research company and our mail house);
- debit and credit card providers;
- banks;
- credit reporting and fraud checking agencies;
- debt collection agencies, if you default in payment of monies owed to us;
- councils, government and private organisations responsible for the processing or handling of traffic related infringements;
- in relation to an accident or claim, insurers, the police and other persons involved in the accident or claim;
- driver licensing authorities; and
- government, regulatory and law enforcement agencies where the disclosure is required or authorised by law.
How does I-Rentals Australia protect my information?
We take reasonable steps to protect personal information from misuse and loss and from unauthorised access, modification or disclosure. This protection applies in relation to information stored in both electronic and hard copy form.
You should note that no data transmission over the Internet can be guaranteed to be 100% secure. Accordingly, if you use our website at www.i-rentals.com.au to submit any personal information to us, we cannot ensure or warrant the security of any information sent to us in this way. This is also true for information sent to us via email. I-Rentals Australia has no way of protecting that information until it reaches us. Once we receive your personal information by email, we are required to protect its security in accordance with privacy.
